Reporting Incidents

MDHS Managing Incidents in Clinical Education Principles

Reporting an Incident in Clinical Education Process Guide

Incidents resulting in actual or potential harm to stakeholders involved in clinical education or to the strategic objectives of clinical education must be reported. Stakeholders can include students, patients, UoM staff, and non-UoM staff involved in our clinical education programs and educational settings.

Reporting an Incident

To report an incident, the following information needs to be collected:

Time, date, location
Summary of events
Any involved parties
Level of consequence
Actions being taken to resolve the incident
Recommendations to mitigate the incident from reoccurring need to be reported.

An incident's severity must be rated to ensure appropriate action is taken promptly. Refer to Incident Triaging below.

If you require urgent assistance, please contact - Kylie Erben, Clinical Education Strategy and Risk Project Officer (k.erben@unimelb.edu.au)

Incident Triaging

If reported to CESAR, someone will reach out to discuss the incident and its solutions in further detail. An assessment of the incident will take place prior so any feedback can be provided.

Steps: Low Incident

This needs to be internally reported to the line manager or supervisor. Ensure you discuss how to resolve the incident and act on it without delay.
Steps: Medium Incident

In addition to reporting this to the line manager or supervisor, you must report to CESAR via the form above as soon as possible after notification of the incident has been received. An action plan needs to be developed to understand what steps need to be taken with the line manager or supervisor and ensure that the Head of Department is made aware.
Steps: High or Very High Incident

In addition to reporting this to the line manager or supervisor, you must report to CESAR via the form above as soon as possible after notification of the incident has been received. An action plan needs to be developed to understand what steps need to be taken with the line manager or supervisor and ensure that the Head of Department and Head of School is made aware.
Incident Rating Descriptions
Process Map